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PRACTICE
Business
9 responses to killer phrases

You are sure to have experienced the type of people who send shudders down your spine by coming out with blunt remarks such as “Well, if that’s all you’ve managed to prepare...” or “I expected more from you...” Killer phrases are encountered in all areas of life. This makes it all the more important to have a quick answer or clever counter-question ready so you can go back on the offensive as fast as possible.

1. "Why are you asking that now?"
Ask a counter-question in order to confuse your “opponent”. After all, they will have been expecting you to justify yourself or react in an emotional way.
2. "After that killer phrase, could we now get back to the issue?"
By responding in this way, you expose your opponent’s intrigues and can return to the topic in question.
3. "You don’t say!"
You reply with a disyllabic comment, e.g. “come on!” Say this, and nothing else, even if you have to bite your tongue. With this minimal reply, you can stop any killer-phrase fan in their tracks.
4. "Thanks for the useful information."
Simply disregard this attack and do not comment on it in any way.
5. "Thanks for your helpful advice."
With this compliment, you punish your opponent and are likely to make them feel very uncomfortable. "I like your choice of words" is a slightly ironic alternative.
6. "So you see the situation like that – fair enough, if you say so."
You repeat the content of the killer phrase, though with a similarly ironic undertone. 
7. "If it helps, then I’d be happy to agree with you."
You seemingly give in and agree with your opponent – something they would never have expected. However, you can use this tactic only if it will not be detrimental to you. For example, it should not be used if your expertise could be called into question.
8. "A bird in the hand is worth two in the bush."
Or any other proverb. Your opponent will be so confused that they will spend days brooding over what your proverb has to do with their attack. 
9. "If by that you mean..."
If someone says you are lazy, it all depends on what that individual actually means by “lazy”. Simply reply by reformulating the statement, e.g. "If by that you mean that I'm good at delegating, then you’re right!"

 
Author
Stéphane Etrillard, Düsseldorf
secs Management Institute
Web: www.etrillard.com
E-Mail: info@etrillard.com



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 News - 18.05.2013
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