a key element to avoid communication issues and clarify misunderstandings. Your
dialog partner can take the opportunity to express themselves about their
perception of the discussion (at various levels). However, there are specific
rules which you should observe when giving and receiving feedback.
- Never give feedback on feedback!
- Feedback is unbiased and serves only to describe the communication as such.
- Feedback should be concrete and refer to a specific situation or particular facts.
- Only relevant aspects are useful. Feedback should only refer to behavior that can really be changed.
- Feedback only serves as information on what is triggered off by communication; it doesn't serve to commission new tasks.
giving feedback: Make sure that your dialog partner is ready to listen
to and accept your feedback. In the best case a dialog partner asks for
a response in the form of feedback.
- Feedback should never be used to cast a better light on yourself or to discredit your counterpart.
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